Frequent questions about shipments

Sportit provides two types of delivery:

- Home delivery: the order is brought to you comfortably at home by the courier

- Click and withdraw: the order is brought to an Inpost retreat cabinet, and you can go when you want to withdraw it

On Sportit.com, at the end of the order, a screen will appear with the written "Thanks for placing the order". Then, you will receive a few moments later, a confirmation email with the summary of the order. If you have not received the email, try checking the unwanted mail folder (spam): sometimes, the confirmation emails end there. If you don't even find it in the spam, you can request it at the Sportit.com customer service via email (service.clienti@sportit.com).

Sportit.com guarantees delivery times between 1 and 3 working days. Only orders in "cross docking" mode require a few more days (7-15 depending on the supplier). If you want to know with certainty by when your package is delivered, you can check it both in the cart, before proceeding with the payment, and in the order receipt that you will receive via email.

Sportit.com works with the greatest national and international couriers, such as GLS, DHL, SDA, TNT, Intippost.

On Sportit.com Shipping is free for all orders that exceed the total of 59.90 euros. Under the threshold of 59.90 euros, the contribution charged to the customer is 5.99 euros. There is a contribution of 3 euros if you choose as a "cash on delivery" payment methods, regardless of the total of the order. ATTENTION: shipments in some locations that are difficult to reach can request a shipping contribution, however reported in the trolley before payment and confirmation of the order.

Sportit.com ships all over the world. The shipping costs will be indicated in the cart before proceeding with the payment. For shipments abroad, it is not possible to select the payment "cash on delivery". ATTENTION: for shipments abroad, in the event of the return of the product by the right of withdrawal, the shipping costs will not be re -admitted to the reception of the return but only the value of the goods sent. For shipments intended in Extra EEC locality, where the customs accused of costs, these are intended to be paid by the customer. If you want an evaluation contact the customer service via email, indicating articles and destination. In the event of refusal of the package to destiny, the expenses or return expenses will not be reimbursed, the value of the goods will be refunded.

No, it is not possible to select a time for delivery of the package. If you want to request an additional paid service, contact the Customer Service for a service execution verification.

Sportit.com automatically sends you an email with the tracking number as soon as it gives the package to the courier. And this happens whether you have made the order from "recorded" or by "unregistered". If you want to check the status of the shipment, all you have to do is click on the link in the email, to access the courier page relating to your order. If the link does not open or was very slow, copy and paste the tracking number on the Corriere di Reference website, to check where your order is. If you have made the order to record, or by inserting username and password, you have the advantage of being able to access the tracking through a simple click from your profile. But be careful: if you registered after having the order in "unregistered" mode, you will not be able to access automatic tracking and you will not see the order within your customer area.

Sportit.com automatically sends the tracking number via email and, sometimes, this email can end up in unwanted mail (spam). Check the unwanted mail folder, the tracking could be there! But be careful: check with which email you performed the order and if this email has been written correctly. In case of incorrect email, contact the Sportit.com customer service to get you tracking and correct the email. If you have not received it, but you did the order to "record", just enter the order within your profile to discover the tracking. If, on the other hand, you did the order not to be registered, contact the Sportit customer service to receive it.

This happens when you verify your tracking too early. The tracking number is assigned as soon as Sportit.com delivers the package to the courier. Until the package arrives at the sorting office, the tracking is updated. We advise you to check the tracking the day after receiving the email to have the real position of your package. If the tracking is not working within 48 hours of receiving the email, write an email to Sportit customer service (service.clienti@sportit.com) which will be committed to an immediate check of the shipment.

No, the courier will make two steps at your address, but will not contact you by phone before delivery. Telephone notice is an additional paid service that you can ask Sportit customer service. Write an email (service.clienti@sportit.com) by reporting the order number and your request in the subject, or contact us by telephone once the order has been executed.

No problem: Sportit.com couriers pass twice at your home, then the package goes into stock. Once the package is in stock, you will be contacted by Sportit.com Customer Service, which will take care to get the package received as soon as possible.

The stocks are viewed daily by our operators, who will contact you to verify the addresses or problems that emerged. If you see that your stock has been stopped for more than 48 hours, contact the customer service by email (service.clienti@sportit.com) indicating the order number and the wording "package in stock" in the subject.

No problem! Once the order has been done, write an email to Sportit.com customer service (service.clienti@sportit.com) indicating the order number (which you will have received via email) and the request for "detention deposit". We will think of the rest: you will only have to check the tracking to find out when the package will be on site, ready for withdrawal at an SDA or GLS headquarters. ATTENTION: The detention method of storage at the post offices is not foreseen.

If the package has not yet been delivered to you within the promised times in the order confirmation, check the tracking to check if there has been any problems in delivery. Then report the problem to Sportit.com customer service immediately via email (service.clienti@sportit.com) indicating the order number and the wording "Delivery" in the subject.

Sportit.com offers you the opportunity to collect your package at the numerous stopers of Inpost retreat throughout Italy. If you want to take advantage of this delivery mode, select "locker" in the cart, when the option is available and choose the Locker closest to you. When the product is withdrawable, you will receive a QR code on the phone and an email, to open the locker and collect your package. ATTENTION: very bulky products (example canes from Fishing, Accessories and fitness machines) cannot be shipped in this mode. If you have doubts, contact Sportit customer service.

The term "confused" has many meanings in technical jargon. It can indicate a completely compromised packaging, or a simple dent. When the courier is about to deliver a visibly discredited package, he always withdraws the package "with reserve" to protect you in case of broken, defective, or non -compliant products. Then, he immediately communicates to Sportit.com customer service (service.clienti@sportit.com) receiving the confused package. Also attach a photo of the discredited package to allow us to verify the extent of the damage.

Consult the "Returned and refunds" section to discover the return, replacement and reimbursement procedure of the products. Sportit.com is always at your disposal to solve any problem inherent in delivery

Contact the Sportit.com customer service immediately, which will undertake to forward the delivery test and make the necessary checks so that you regularly receive your package.

Sportit.com does not send a receipt. The order confirmation that you received by email as reported in the law of consumption (article 1, paragraph 1 of the ministerial decree of 21.12.1992). The order confirmation is valid in all respects for each intervention under warranty on the products sold by Sportit.com.

Yes, if the order had not yet started, you can block the shipment by the Sportit.com customer service.

Yes, Sportit.com gives you the opportunity to add or remove products from your order even after the closing of the order itself, provided that the package has not already been given to the courier. If you have made the order to "record" you can proceed independently from your profile only by removing products. To add products you must contact a customer service operator. If you did the "unregistered" order, contact the Sportit.com customer service to talk to an operator. Our operators will update the amounts and perform the related reimbursements, if due.

Certainly. You just have to select "I wish to receive the invoice" before closing the order, entering your data. It is important to write your social reason without errors.

If you have had problems with delivery, with the products, with a guarantee, Sportit.com customer service is always at your disposal by email, chat and telephone.