Customer service

Dear customer, if you are in this section it is because you want to get information about returns, refunds, on products received defective, and on the guarantees. Below, you'll find the answers to the most frequently asked questions received by our Customer Service: consultale and, if you do not find the answer you're looking for, please contact us via email or phone.

▶ Is it true that on SportIT the return is always free?

Yes, on the Italian territory, yes. If you have bought a shoe of the wrong size, or if you have received a product that did not correspond to your expectations, or more simply if a product you like on SportIT.com you can always do the return for free. That is, it is we who send the courier to your home free of charge to withdraw the product. Note: in the case of returns for any right of withdrawal for orders that include management fees (for example, the 2-euro mark right or expenditure for the achievement of underserved areas), such fees will not be refunded. Example: if you order a product from 17 euros to which they are applied 2 euro mark, the return of the return of the right of withdrawal, you will be refunded € 17. As well as for orders to be delivered outside the Italian territory: the return of the return, in case you wish to enjoy the right of withdrawal, you will not be refunded the shipping costs but only the amount of the product (or products) ordered.

▶ How long do I have to do the return?

You can make a return to SportIT.com up to 360 days from the purchase of the product, as long as it has never been used, the packaging is intact and there are in all of the labels.

▶ In which case the return is not accepted?

Your return is not accepted if:

- You have purchased swimsuits and the sea, both men and woman, as a child, both as a child, and everything to do with underwear, sports and.

- You have purchased custom products: for example, you can not do the made of a football jersey on which it is made to apply the number or reel on which it is required imbobinamento of the wire, as well as of the ski on which it is requested the adjustment of the bindings.

- You have used the product: this means that you can try a shoe that you just received, but you can't make it if you made a stroke, even short term.

- You have broken the packaging of the product: in this case the return is accepted only if the product is defective, upon request to the Customer Service SportIT.com accompanied by photos.

- Have you removed many of the original labels.

- You have washed out the product

- You have to compromise the product.

If SportIT.com to receive a return does not comply, we will return to the sender, charging the costs of the return.

▶ I want to make one or more products, what should I do?

The procedure given on SportIT.com it is very simple, and is divided into two procedures according to the mode in which the order was made.

If you made the order from “Registered”, all you have to do is enter it on your profile, and enter the order and click “Return product”. At that point, will this happen:

- An automatic email will let you know your request and we will activate the courier to collect it;

- We will send you an e-mail (within 48 hours) saying that they have taken charge of your request: prepare the package because the courier will come to collect it the next day. Will try to go 2 times.

- Caution: the inside of the return package, enter the return form (which you found in the package of the order) duly completed in all its fields.

- Just required made, you will receive an email with a coupon code of equal value to the amount of the returned product: this coupon will allow you to immediately create a new order, at zero cost, with a replacement product (example: a shoe of another size). The replacement product will be shipped only to the return of the returned product, subject to the prior verification of the integrity and compliance of the requirements made.

- If you do a return for refund, then you do not want to use the coupons, please notify via e-mail to servizio.clienti@sportit.com, stating in the subject the order number and the wording “Return for refund”. In any case, you will be asked via e-mail at the time of confirmation of booking the courier for the return.

If you made the order with “Not Registered”, the procedure is the following:

- Fill out the return form that you found inside the package in all its fields. If you have not found the module, you can print it from this link: https://www.sportit.com/moduli/Modulo_reso.pdf.

- If you want to change the size, or change the product, please indicate so on the form, so that we can book as soon as the exchange and the replacement product to the return of the return, and upon inspection.

- Once you have completed the form, scansionalo or take a picture with your phone and send it to servizio.clienti@sportit.com. Important: if the pickup address is different than delivery, please indicate so in the body of the email. As well as if it is different the address of delivery.

- The receipt of this mail with the form, we will send you an e-mail (within 48 hours) saying that they have taken charge of your request: prepare the package because the courier will come pick it up the next day in the afternoon. Will try to go 2 times.

- Remember to put the return form compiled inside the package.

- Wait for the courier and give him or her the parcel when you pick it up. Always ask for the receipt of retirement to track the shipment and certify the withdrawal of the package.

Attention: you must not write anything on the package, if not the words “FOR SPORTIT” (add address). Apply the courier label at the time of the withdrawal of the package.

▶ Can I send it back I the goods for return?

The service is free and managed by SportIT.com through the GLS. So you don't have to ship back to you the package, but let us take it. SportIT.com is not responsible for returns shipped independently by the customer and, in addition to this, the return shipment will not be refunded. If you have any doubts, please consult the procedure by reading the answer to the question: I Want to make a return, what should I do?

▶ I can take at the office of the courier the parcel for return?

Yes, you can do it, but only at the seats of the GLS. First, however, you have to tune this procedure with the Customer Service SportIT.com by sending a mail to servizio.clienti@sportit.com.

▶ Once asked for the return, I can receive a completely different product from what you ordered?

Certainly. To understand how, please refer to the procedure given in the question, I Want to make a return, what should I do?. If your ordered product costs more than one made, you can make an integration by paying the difference in cash to the courier. If your ordered product costs less, and you will be contacted by Customer Service SportIT.com for the execution of the refund of the difference.

▶ How long will it take to receive the ordered product in the exchange?

Typically, it takes about 6-7 working days, but SportIT.com is committed to speed up the return procedure. There might be slow downs in periods of particularly “hot” such as the Balances and the Christmas: the Customer Service SportIT is, however, always available to listen to your every request.

▶ The courier is not passed to withdraw your returns: what should I do?

The carrier passes a second time, if you were at the first step. If within 48 hours the courier is not passed to withdraw the return, or contacted you by phone, please contact Customer Service SportIT.com to resolve the problem.

▶ I gave the parcel with the return to the courier, how can I monitor it?

The carrier assigns a tracking number to any shipment, and also to those of returns. Ask for the tracking number to the employee of the courier to be able to keep monitored.

▶ Can I request the withdrawal of the made to an address other than the shipping of the order?

Certainly. You can indicate on the return form if you made the order from “Not Registered” or fill out the form when you will be asked in your profile if you made the purchase from “Registered”. You can choose not only the address of the withdrawal, but also the time of delivery (but not the time).

▶ Can I run the return, but I have not yet seen the re-crediting of the refund, why?

SportIT.com agrees to perform all refunds within the 30 days provided by the Consumer Code (Legislative Decree no. 206/2005 art 67). If you have not received the refund within 30 days of the law, immediately contact the Customer Service SportIT.com.

▶ I canceled the order, when will I be refunded?

You will receive first confirmation of the cancellation via e-mail. SportIT then undertakes refunds of cancelled orders as quickly as possible. Attention: the confirmation of redemption is not notified, then, closely monitor your account. If you do not see credited back the refund within 30 days of the law provided by the Consumer Code (Legislative Decree no. 206/2005 art 67), please contact Customer Service SportIT.com.

▶ How is done the refund?

If you paid with credit card, PayPal or Postepay , the crediting is directed on the payment system used. If I have made an order with “bank transfer” or “Cash on delivery” or “Satispay”, you will need to provide to the Customer Service SportIT.com an IBAN for the refund. Attention: SportIT.com can not send cash, nor via post or via courier, then the refund will be made only through IBAN (then, with bank transfer) and never for cash. In all cases, the refund will be made within 30 days, as foreseen by the Consumer Code (Legislative Decree no. 206/2005 art 67).

▶ Will I be notified of the crediting of the refund?

No, and for this we advise you to check the movements on your card/Paypal account/bank account. The Customer Service SportIT.com it is, however, at your complete disposal to answer any question and checking the status of the refund.

▶ I received a faulty product, what should I do?

SportIT will try to resolve the issue as quickly as possible. You don't have to send an email to servizio.clienti@sportit.com indicating in the subject the order number and the words “defective Product”. Just email a photo of the defect and the bar code printed on the label. And remember to always describe the size of the defect. We will respond within 24 hours of your request.

▶ I received a different product from the one ordered, what should I do?

Send an email to servizio.clienti@sportit.com indicating in the subject the order number and the words “Product different from what was ordered”. Explains in the body of the email what problem you have encountered, and allegaci a photo of the wrong product and the bar code printed on the label. We will respond within 24 hours of your request.

▶ I received the package, but are missing one or more of the products: what do I do?

Write an email to servizio.clienti@sportit.com indicating in the subject the order number and the words “Product is missing”. We will respond within 24 hours of your request.

▶ The products sold on SportIT.com have some form of warranty?

All the products sold on SportIT.com have a statutory warranty of 2 (two) years. The rods and the Shimano reels have a warranty of 3 (three) years, but only if the purchased product is registered on the site Shimano within a month of the purchase. Beyond this limit, it is not possible to extend the warranty. If you want to ask for a warranty on a product, send an email to servizio.clienti@sportit.com quoting in the subject the order number and the words “warranty Request”, attaching a description of the problem and a photo of the defective product. SportIT will give you an answer by submitting your case to the manufacturer.

▶ The product is no longer working, or is broken, after a period of use. Can I make use of the warranty?

If the product you purchased on the SporIT.com no longer working, please contact Customer Service SportIT.com address servizio.clienti@sportit.com , indicating in the subject the order number and the words “Request assistance” under warranty " and in the body of the text, the defect presented by the product. In case of breakage or defects evident, attach a photo that illustrates well the problem. SportIT.com we will respond within 24 hours. In general, the problems under warranty are handled by SportIT.com directly with the suppliers, so, before opening a return request and pick up the product, wait for the response of the Customer Service SportIT.com that will help you in the path of service.

▶ I've made a product for a warranty repair, how long it takes to get him back?

The timing of the warranties may vary from product to product and from brand to brand. SportIT.com is committed, however, in trying to return as quickly as possible all products repaired or replaced under warranty. If you want updates on your warranties, please write an email to servizio.clienti@sportit.com indicating in the object the return number and the words “Update warranty”.

▶ There are products not eligible for repair/replacement under warranty?

Any case of warranty claim, will be operated by SportIT individually, however there are products that are not covered by the warranty:

- Baits, of which the pouches/packs have already been opened;

- Food whose bags/packs have already been opened;

- Cimini of fishing rods telescopic.

▶ Do I have to make a claim. Who can I turn to?

If you have had problems with the delivery, with the products, with a warranty, Customer Service SportIT.com is always at your disposal via e-mail, chat and phone.